Privacy Policy
Effective date: September 2, 2026 · Last updated: September 2, 2026
This Privacy Policy explains how YANCHAO collects, uses, shares and protects personal information when you use our websites, customer account, proxy-purchasing, warehouse, parcel-consolidation and international-forwarding services.
1. Information we collect
- Account and contact information: name, email address, telephone number, account identifier and communication preferences.
- Delivery and customs information: sender and recipient details, addresses, parcel contents, declared value and identification or tax information when required for clearance.
- Order and payment information: product links, purchase and shipment records, transaction status and limited payment-related records. Payment-card details may be processed directly by payment providers.
- Warehouse and support records: parcel photographs, inspection notes, packing measurements, claim evidence and customer-support communications.
- Technical information: IP address, browser and device information, cookies, security logs and website usage information.
2. How we use information
We use personal information to create and secure accounts; purchase, receive, inspect, store, pack and ship goods; calculate charges; complete customs declarations; process payments and refunds; provide tracking and support; prevent fraud and prohibited shipments; comply with legal requirements; resolve disputes; and improve our services.
3. How we share information
We may share the minimum information reasonably necessary with sellers, warehouses, payment processors, airlines, shipping lines, customs brokers, couriers, insurers, technology providers, professional advisers and government or customs authorities. We do not sell personal information. Service providers may use information only for the relevant service or as otherwise permitted by law.
4. International processing
International forwarding necessarily involves processing information in China and in origin, transit and destination countries. Data-protection standards may differ between countries. We use reasonable contractual, organisational and technical safeguards appropriate to the service and applicable law.
5. Retention
We retain information for as long as needed to provide the service, maintain transaction and customs records, handle claims, prevent fraud and meet tax, accounting or legal obligations. Retention periods vary by record type and applicable law. Information is deleted or de-identified when it is no longer reasonably required.
6. Cookies and analytics
Our websites may use essential cookies for security and functionality and optional analytics or preference technologies. Browser settings can limit cookies, although some account and checkout features may not function correctly without essential cookies.
7. Security
We use reasonable technical and organisational measures designed to protect personal information, including access controls and encrypted connections where appropriate. No online system or transmission method can be guaranteed completely secure. Keep your account credentials confidential and contact us if you suspect unauthorised activity.
8. Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some information may need to be retained for active orders, customs records, fraud prevention or legal obligations. We may need to verify your identity before completing a request.
9. Children’s privacy
Our services are not directed to children who cannot legally enter a service agreement in their jurisdiction. If you believe a child has provided personal information without appropriate authorisation, please contact us.
10. Policy updates
We may update this Policy when our services, providers or legal obligations change. The current version and effective date will be published on this page. Material changes may also be communicated through the website or account where appropriate.
11. Contact us
For privacy questions or requests, email support@yanchao.cn. Do not send passwords, full payment-card details or unnecessary identity documents by email.
The rules governing your use of our forwarding and proxy-purchasing services are available in the Terms of Service.