If your FedEx tracking hasn’t updated in days, or seems stuck on “In Transit,” you’re not alone. It’s a common frustration for millions of customers — but in most cases, the package isn’t lost, and there are steps you can take.
This guide breaks down why FedEx tracking gets stuck and offers practical fixes to help you stay calm, informed, and in control of your delivery.
What Does It Mean When FedEx Tracking Is “Stuck”?
A “stuck” tracking number means there have been no updates for a prolonged period — typically:
- No scan for 24–72 hours
- It’s stuck on “In Transit” with no delivery estimate
- It shows “Label Created” for multiple days with no movement
This can happen at any point in the delivery process — and doesn’t always mean something is wrong.
7 Most Common Reasons FedEx Tracking Stops Updating
- Missed Scan
Packages sometimes pass through hubs without being scanned, especially during high-volume times. - Package Not Picked Up Yet
FedEx knows about the shipment, but the seller hasn’t handed it off yet. - Weather or Natural Delays
Bad weather, road closures, or natural disasters can pause package movement. - Sorting Backlog
Large volumes at regional hubs can cause a processing delay of several days. - Wrong or Damaged Barcode
If the barcode was printed incorrectly or damaged, it may not scan properly. - Package Misrouted
Items occasionally get sent to the wrong facility — delaying scans and delivery. - Technical Glitch
Rarely, tracking system outages can temporarily affect visibility.
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Understanding FedEx Tracking Statuses
| Status | Explanation |
|---|---|
| Label Created | Shipment is planned but not handed to FedEx |
| Shipment Information Sent | Tracking entered, but package not scanned yet |
| In Transit | Item is moving between facilities |
| Out for Delivery | On the truck, expected today |
| Delivered | Final scan at drop-off |
| Exception | A problem occurred — action may be needed |
How Long Should FedEx Tracking Take to Update?
- For most services, scans happen every facility stop
- FedEx Express and Priority Overnight update more frequently
- Weekends and national holidays can delay scans
- Tracking may pause for up to 72 hours without issue
FedEx Package Stuck “In Transit” for Days – Should You Worry?
Not necessarily.
- 📦 If your package is still within the estimated delivery window — wait it out.
- ⏳ If it’s past the expected date and hasn’t updated in 3–4 business days, contact FedEx or the shipper to start a trace.
“Label Created, Not Yet Shipped” – Why This Happens
This means FedEx was notified of a label, but:
- The seller hasn’t dropped off the item yet
- The package was prepared in bulk and not yet scanned
- The order was never shipped
📝 Tip: Contact the seller after 48 hours of no movement.
How to Troubleshoot a Stuck FedEx Tracking Number
- Double-check the tracking number — typos are common
- Use the FedEx mobile app for more frequent updates
- Try AfterShip or 17Track — they aggregate more data sources
- Check with the seller — sometimes they shipped with a different carrier
- Use FedEx Delivery Manager to set up alerts or reschedule
What to Do If Your FedEx Package Is Truly Delayed
- 📞 Call 1-800-GoFedEx (1-800-463-3339)
- 💬 Use FedEx online chat
- 📩 Contact the shipper or retailer to initiate a lost package claim
- 🧾 Provide the tracking number, shipping address, and order details
When to File a FedEx Claim for Lost Packages
You can start a claim if:
- 7+ business days have passed since expected delivery
- You received no updates after the last scan
- The package is marked delivered but is missing
You’ll need:
- The tracking number
- Proof of value (invoice or receipt)
- Shipping label image (if available)
How FedEx Handles Misrouted or Lost Packages
FedEx initiates an internal investigation to locate the parcel. It may take:
- 3–7 days for domestic shipments
- Up to 14 days for international packages
If not found, you’ll be eligible for a refund or replacement, depending on the shipper’s policy.
FedEx Exceptions: What They Mean and What to Do
| Exception | What It Means |
|---|---|
| Delivery Attempted | No one was home, or the location was inaccessible |
| Weather Delay | FedEx paused deliveries due to unsafe conditions |
| Customs Hold | For international shipments |
| Address Issue | Incomplete or incorrect address |
Always read the exception note carefully — and follow up promptly.
Best Tools to Monitor FedEx Tracking Activity
- ✅ FedEx Mobile App: Real-time push alerts, map tracking
- ✅ FedEx.com: Full tracking history
- ✅ AfterShip: Multi-carrier support, branded notifications
- ✅ 17Track: Best for international or eCommerce shipments
These tools can show data even when the main FedEx site is slow or behind.
How to Prevent Tracking Issues in the Future
- Use complete and accurate addresses
- Avoid PO Boxes unless accepted by service level
- Ship with FedEx Express or Priority Overnight for best tracking consistency
- Always save receipts and labels
FAQ: FedEx Tracking Problems Explained
- My FedEx tracking hasn’t updated in 4 days — what do I do?
If the expected delivery date has passed, contact the seller or FedEx for assistance. - Why does it still say “Label Created”?
The package may not have been picked up yet — especially if it’s a new order. - Can I track a FedEx package without the tracking number?
Only if you have a FedEx Delivery Manager account tied to the delivery address. - What does “exception” mean in FedEx tracking?
It signals a delay or issue — like delivery attempted or weather problems. - Is my package lost if FedEx tracking is stuck?
Not necessarily. It may be moving without scans. Wait 72 hours before assuming loss. - How do I file a lost package claim with FedEx?
Go to fedex.com and provide all relevant documents.
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Conclusion: Stuck Tracking Doesn’t Always Mean Lost
FedEx tracking delays are annoying — but often temporary. Before jumping to conclusions, understand the scan process, give it some time, and know when to act.
With the tips above, you’ll be able to fix most FedEx tracking problems confidently — and avoid stress the next time your delivery takes a detour.
