When you’re eagerly waiting for a delivery, few things are more frustrating than discovering the FedEx tracker is down. Whether you’re a business owner shipping to clients or simply waiting for a personal package, being unable to see updates can create unnecessary stress.
FedEx tracking usually works smoothly, but outages do happen. When FedEx tracking is not working, it’s important to know what other tools and resources you can use to stay updated. In this guide, we’ll explore why the tracker may be unavailable, what steps you should take first, and the best alternative solutions to keep track of your package in real-time.
Why FedEx Tracking May Not Work
Common Causes of FedEx Tracker Outages
FedEx’s tracking system relies on multiple touchpoints across warehouses, scanning stations, and delivery hubs. Outages can occur due to:
- System maintenance or server downtime.
- High package volumes during peak seasons.
- Incorrect or delayed package scans.
- Network disruptions caused by weather or logistics issues.
Is It Normal for FedEx to Not Update Tracking?
Yes, it happens. Sometimes a package is moving within the FedEx network but hasn’t been scanned at each stop. This doesn’t mean your parcel is lost—it simply hasn’t updated in the system yet.
What Is Causing FedEx Delays Today?
Delays may stem from severe weather, staffing shortages, customs clearance, or global shipping disruptions. FedEx posts service alerts on its official website, so checking there should be one of your first steps.
First Steps When FedEx Tracking Is Not Working
Refreshing and Checking the Official FedEx Site
Before assuming there’s a major outage, refresh the page or try a different browser. Sometimes, the issue is temporary.
Verifying Tracking Number Accuracy
It’s easy to mistype a number. Double-check your email confirmation or shipping receipt to ensure you’re entering the correct digits.
Checking System Outage Reports
Websites like Downdetector provide real-time outage information. If many users are reporting the same problem, it’s likely a FedEx system-wide issue.
Alternative Ways to Track Packages During FedEx Tracker Down
When the FedEx tracker is down today, you’re not stuck. Several backup methods can help.
Using FedEx Customer Service by Phone
FedEx Customer Service remains one of the fastest ways to get real-time updates. Call their hotline, provide your tracking number, and an agent can confirm your shipment’s status.
Contacting FedEx via Email Notifications
FedEx offers email-based tracking. You can send your tracking number to their designated email service and receive the latest updates in your inbox.
Third-Party Package Tracking Platforms
Websites and apps like Parcel Monitor, 17Track, and AfterShip consolidate tracking data from multiple carriers. If FedEx’s site is down, these platforms can often still display your package movement.
Mobile App vs Website Tracking
Sometimes the FedEx website is down, but the FedEx mobile app remains functional. Downloading the app ensures you have another option handy.
Proactive Communication With FedEx
Live Chat Options
FedEx’s live chat support can help with quick tracking updates, even during outages.
Social Media Updates (Twitter, Facebook)
FedEx often posts service updates on Twitter and Facebook. Following their official accounts ensures you’re among the first to know about outages and delays.
Preventing Delays and Miscommunication
Setting Up Delivery Alerts
FedEx allows you to set up SMS or email alerts, so you don’t have to manually check tracking. Even during system glitches, you may still receive notifications when scans update.
Scheduling Deliveries
Using the FedEx Delivery Manager, you can schedule delivery times or reroute packages to avoid missed deliveries.
Exploring Logistics Alternatives
Partner Carriers and Reshipping Solutions
Some shipments use multiple carriers. If you have a tracking number from another partner carrier (like USPS or DHL), you may be able to track progress through their system instead.
How Companies Like GoNest Logistics Provide Alternatives
When FedEx experiences delays, businesses often turn to alternative logistics providers like GoNest Logistics. GoNest ships globally with competitive pricing and reliable service, making it a strong option when FedEx experiences disruptions.
GoNest UK Shipping Prices and Options
- By air: £8.70 + £3.56 per additional 0.5 kg
- By sea: £43.98 (up to 15 kg) + £3.26 per additional kg
You can view detailed shipping rates for multiple countries directly on their website.
FAQs About FedEx Tracker Down Issues
Why hasn’t my FedEx package moved in 3 days?
Packages may remain at sorting facilities due to weather, customs, or high package volumes. This doesn’t mean it’s lost—just delayed.
What can I do if FedEx tracking is stuck on “Label Created”?
This means FedEx has received shipping details but hasn’t yet scanned the package. Contact the sender to confirm if the parcel has been physically handed over to FedEx.
How long do FedEx outages usually last?
Most outages are temporary and resolved within hours, though severe disruptions (like weather-related events) can last longer.
