If you’ve ever seen the tracking update “FedEx package stuck Italy Lonate”, you’re not alone. Lonate Pozzolo, near Milan, is a major FedEx hub where many international packages stop for customs clearance. When your parcel gets stuck here, it usually means customs or FedEx needs additional action before releasing it.
In this practical guide, you’ll learn why packages get stuck in Lonate, what to do step by step, and how to get your shipment moving again. We’ll also explore alternative freight options and answer the most common questions about FedEx delays in Italy.
Understanding Why FedEx Packages Get Stuck in Lonate
What does “FedEx package stuck Italy Lonate” mean?
When tracking shows this status, it means your shipment has reached Lonate Pozzolo FedEx hub, but customs clearance or internal checks are delaying progress. This could be due to missing paperwork, unpaid duties, or extra verification required for restricted goods.
Common reasons for shipment delays in Lonate
- Missing invoices or shipping documents
- Customs duties or VAT not yet paid
- Prohibited or restricted items flagged
- High package volume causing backlog
- Incorrect recipient details
First Steps to Take When Your FedEx Package is Stuck
Check your tracking status carefully
Visit the official FedEx tracking page and review the last update. Phrases like “Clearance in Progress” or “Held in Customs” usually mean your package is waiting for action.
Identify if customs clearance is pending
If customs is holding your parcel, FedEx will usually send an email or call requesting documents such as invoices or proof of payment.
How to Contact FedEx in Italy for Help
FedEx Italy contact number (24 hours)
You can reach FedEx Italy customer service at +39 02 9216 6900. This line is available 24/7 for shipment inquiries.
Using online support and chat options
Alternatively, use the FedEx Italy website for live chat or submit a support request online. Make sure to have your tracking number ready.
Providing Missing Documents for Customs
Commonly required customs documents
- Commercial invoice
- Proof of payment (PayPal, bank transfer, etc.)
- Import licenses (for restricted goods)
- ID or tax code (Codice Fiscale) for Italian recipients
How to send documents to FedEx efficiently
Usually, FedEx will provide an email address where you can send scans of the requested paperwork. Always respond quickly to avoid longer delays.
Paying Customs Duties and Taxes
How to know if duties are due
When shipping to Italy, items above the duty-free threshold may require VAT or import taxes. FedEx typically emails an invoice or calls you directly.
Payment methods FedEx Italy accepts
- Online payment links
- Bank transfer
- Payment upon delivery (COD for customs fees)
Escalating the Issue if the Package Remains Stuck
Contacting FedEx customer relations
If normal customer service doesn’t resolve the issue, ask to escalate to FedEx Customer Relations for higher-level support.
Requesting assistance from a customs broker
For high-value shipments, hiring a customs broker in Italy can help clear the package faster.
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Alternative Freight Options for Shipping to Italy
Sometimes, using FedEx might not be the most cost-efficient choice. For businesses shipping regularly, GoNest freight options offer alternatives:
| Shipping Method | Price | Weight/Details | Delivery Time |
|---|---|---|---|
| Air Freight | €18.81/kg | + €4.78 per additional 0.5kg | Fastest option |
| Sea Freight | $54.57/21kg | Bulk shipments | 30–35 days |
| Truck Freight | €57.02/12kg | Land transport option | 25–35 days |
FAQs on FedEx Packages Stuck in Italy
What happens if a FedEx package is stuck in customs?
Customs holds it until the recipient or sender provides documents, pays duties, or clears restrictions.
Why is my package stuck at international shipment release?
It usually means customs has received the package but hasn’t finished checks or requires further documentation.
How long can customs hold my package in Italy?
Typically 5–14 days, but longer if documents or payments are delayed.
Can I clear the package myself instead of FedEx?
Yes, you can appoint yourself or a broker as the declarant, but this often slows down clearance.
What documents do I need for faster clearance?
A commercial invoice, proof of payment, and recipient ID are the most common requirements.
Who pays customs duties—the sender or receiver?
By default, the receiver pays unless the shipment was booked under DDP (Delivered Duty Paid).
