When your package arrives at GoNest and is flagged as “prohibited” or “restricted,” preventing its shipment, it usually signifies that you’ve purchased items that don’t comply with international shipping regulations. While global e-commerce opens doors, not all goods are permissible for air or sea transport to your specific country. Certain items are explicitly banned as prohibited or sensitive goods. This comprehensive guide delves into these restricted items and provides solutions for such issues. For example, understanding these restrictions is vital for a smooth shipping experience.
What are Prohibited Items?
Whether it’s domestic Chinese express delivery or international shipping, prohibited items are strictly forbidden. These primarily include hazardous materials such as gunpowder, firearms, weapons, knives, gasoline, and chemicals. The following chart outlines goods GoNest cannot ship, so it’s recommended to consult it before making purchases to avoid inadvertently buying prohibited items. If you happen to purchase a prohibited item, your package status will consequently display “Prohibited.” Furthermore, it’s essential to remember that this list isn’t exhaustive, and regulations can change.
What are Sensitive Goods?
In international shipping, sensitive goods often refer to branded items, such as replica bags, trendy shoes, apparel, and similar products. Anything that could potentially infringe on copyright is typically classified as a sensitive good. Certain countries may allow the shipment of these items through specialized channels, meaning sensitive goods require specialized handling via dedicated shipping lines. Therefore, it is essential to understand the distinction.
If your country’s customs authorities have strict inspection procedures for these types of goods, we will inform you that shipment is not possible. This is because your goods will be confiscated upon inspection. To prevent both financial loss and the loss of your goods, we will recommend that you return the item immediately. For instance, many countries have strict policies against counterfeit goods.
Why Can’t Perfume Be Shipped?
Perfume might seem harmless in everyday life, but in international shipping, it’s classified as a prohibited item. Most perfumes contain alcohol, which is why they are categorized as hazardous and ineligible for international parcel transport. Consequently, it’s best to avoid shipping perfume internationally. Moreover, even small quantities can cause issues.
Even though customs inspections for perfume may not be rigorous in some countries, this doesn’t guarantee that your country will allow its shipment. At GoNest, when we receive perfume, we typically label it as “Prohibited,” indicating that the item cannot be shipped to your country. In addition, some shipping companies might have their own specific restrictions.
What are Internal Battery Products (内电产品)?
If you purchase electronic products, our warehouse inspection might affix a “Internal Battery Product” label. This is because electronic devices containing batteries require separate confirmation of shipping policies. Typically, we advise against shipping these products because they are ineligible for purchase protection insurance. In other words, the risk is higher for shipping these items.
Does This Mean I Can’t Ship Electronic Devices at All?
At GoNest, this doesn’t necessarily mean you can’t ship electronic devices entirely. First, you need to contact our customer service team. They will inform you of the associated risks and terms:
“Dear, we don’t recommend transporting electrical products because the quotation service cannot be purchased. Besides, if your electronic devices are lost or damaged during transportation, they can only be compensated according to the standard of 40 yuan / kg. please note this. For example, the compensation standard of computer, mobile phone, laptop, headset, game console, etc. is as above. If you agree, we will arrange for transportation.”
As long as you agree to the shipping policy and compensation terms, you can ship electronic products. Our customer service team will then remove the “Internal Battery Product” label from the package. However, keep in mind the limited compensation in case of loss or damage. Furthermore, consider purchasing separate insurance if possible.
What Should I Do When My Packages Display These Labels?
When you see that a package is labeled as “Prohibited” or “Internal Battery Product,” first verify whether you’ve purchased any of the aforementioned non-shippable items. Remember that perfume and explicitly prohibited items are strictly off-limits. Therefore, taking a moment to double-check is worthwhile.
For prohibited items or goods for which you cannot accept the shipping terms, you should contact our customer service team to inform them about handling the return and refund process. Alternatively, another option is to return the item to the seller directly.
Another approach is to disregard the non-shippable packages during the packing process. Submit the remaining packages for shipment first. Afterward, revisit the untransportable packages for resolution. Subsequently, you can focus on returning or disposing of the prohibited items.
Battery-containing goods cannot be shipped either
If your item contains a battery, such as a remote-controlled toy car. Or if it’s just a battery, this is also not allowed to be shipped.
However, if you can remove the battery from the item, then your item can be shipped again. In addition, power banks are also not allowed to be shipped. If you have this type of product in your package, please apply for a return and refund immediately.
