If you’re thinking about shipping your luggage or packages internationally—especially from the US or Europe back to China—do your research carefully. I learned this lesson the hard way after a frustrating and costly experience with one of the so-called “international forwarding” services.
How It Started: A Shipping Service That Promised Too Much
Last year, I used a forwarding company that operates under several names—Luggtravel老有寄, Panda Express熊猫游寄, and 环球寄. I paid them through Zelle for international shipping and insurance. Everything seemed smooth at first. They provided me with a FedEx tracking number and arranged pickup. But soon, problems started stacking up.
Customs Trouble, Hidden Charges, and Zero Support
Once my luggage arrived in China, they completely dropped the ball. I had to handle the customs declaration myself, including refiling documents after mistakes made by the broker they loosely recommended. Even worse, once the items reached their warehouse in Chengdu, they demanded a “customs storage fee”—which FedEx later confirmed never existed. No receipts. No justification. Just extra charges made up on the spot.
The Real Trouble: FedEx Billed Me Directly
Months later, I received a FedEx bill for over $3,000. Shocked, I reached out to the forwarding company. They claimed it was a mistake and told me not to worry—they’d handle it with FedEx. I trusted them.
But the bills kept coming.
Eventually, FedEx handed my case over to a debt collection agency. Despite numerous attempts to get the company to pay what they owed FedEx, I was left dealing with collectors, multiple phone calls, and false promises. Their “proof of payment” turned out to be doctored screenshots reused across different customers. Same timestamp. Same images. Different lies.
I later discovered I wasn’t alone.
Other victims in both the US and Europe had similar experiences—some were charged after shipping, others had high-value items stolen or went missing. In all cases, the companies denied responsibility and played the blame game.
What Makes It Worse
It turns out Luggtravel老有寄, Panda Express熊猫游寄, and another company called 归途速递 are all linked—essentially the same group operating under different names. Each time one name gets too many complaints, they just rebrand.
They use shell companies in the US and China to dodge responsibility and make it difficult for customers to seek recourse. Some people only find out they’ve been billed by FedEx when collection agencies start calling—long after they’ve already moved back to China.
What I Use Now—and Why I Won’t Risk It Again
After this experience, I was completely disillusioned with so-called “low-cost shipping” services. I’ll never again entrust thousands of dollars worth of luggage to a company that relies on screenshots and offers unclear billing.
A friend recommended GoNest to me. I was skeptical at first, but after using it a few times, I realized it was the right service process.
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Not only were their prices clearly stated, but every step, from pickup to customs declaration, customs clearance, and delivery, was documented with detailed customer service feedback. What satisfied me most was that there were no “extra fees” or other quirks throughout the entire process. Payments were clearly stated, and the courier’s whereabouts were always accessible.
To be honest, many people studying abroad or moving back home now encounter international shipping needs. If you’re looking for a reliable platform, GoNest is the one I’ve used the most reassuringly. It’s not perfect, but at least it’s transparent, professional, and has a clear conscience.
