Taobao Payment Failed? How to Fix the Payment Restriction Issue
Have you ever encountered this message when trying to make a payment on Taobao?
“为了您的账户和资金安全，此账户的支付功能已暂时禁用。在继续付款之前，请点击查看解决方案尝试申请解除限制。”
The English translation of this message is:
“For the safety of your account and funds, the payment function of this account has been temporarily disabled. Please click to view the solution and try to apply for lifting the restriction before continuing payment.”
This indicates that your Taobao account’s payment function has been suspended due to security concerns. But how can you resolve this issue? Fortunately, the solution is quite simple — you just need to go through a few steps to identify what caused the restriction.
Step 1: Check Your Account’s Real-Name Verification
The first thing you need to do is check whether your Taobao account has completed the real-name verification process. If you didn’t complete this step after registration, it could be the reason your account is restricted.
Here’s how to check and verify your identity:
- Open the Taobao App, tap on “My Taobao” at the bottom right corner.
- Tap the gear icon at the top right to enter the Settings page.
- Find and tap “Account and Security.”
- You’ll see the Real-Name Verification status there.
Check whether the status says “Verified.”
- ✅ If yes, you’re good.
- ❌ If not, tap to continue the verification process.
Use your passport information to complete the verification. Just follow the on-screen instructions to upload your identification documents and passport photo.
Once the process is completed and approved by Alipay, the restriction should be lifted.
Step 2: Ensure Your Taobao and Alipay Accounts Match
Sometimes, registering multiple Taobao or Alipay accounts can trigger Taobao’s security system, which may suspend your payment function for safety reasons.
To prevent this:
- Make sure your Taobao and Alipay accounts are properly linked and belong to the same person.
- If you have multiple Alipay accounts, consider closing the extra ones you don’t need.
Step 3: Cancel Pending Transactions and Switch Alipay Accounts
If the steps above didn’t solve the issue, the next solution (which comes directly from Taobao customer service) is to switch to a different Alipay account — preferably one that has already completed real-name verification. This method can be a bit more involved, but it’s effective.
Here’s what to do:
- Cancel all pending transactions linked to your current account.
- Go to your order history and cancel any unpaid orders you find.
- If you can’t cancel the order through Taobao, open the Alipay app instead.
- Go to the Bills section, find the pending transactions, and cancel them there.
- Return to Taobao > Payment Settings, and unlink your current Alipay account.
- Now, link a different Alipay account that has already passed real-name verification.
Final Step: Verify If It Works
Once you’ve completed all the steps above, try making a payment again. If everything has been done correctly, your payment function should now work without any problems.