Category: Logistics News

Logistics News

Taobao Customer Service Not Responding? What to Do

Dec 9, 2025 by Kris 0 Comments #GoNest, #Shopping in China, #Taobao Guide

Shopping on Taobao opens up a world of incredible bargains and unique items. However, every shopper eventually faces a dreaded scenario: you send a message, and you get silence in return. When Taobao customer service is not responding, it can quickly turn excitement into anxiety. You might worry about your order status, a potential refund, or a missing package. Fortunately, you have options.

This guide will explain why communication breakdowns happen and what you can do about them. Furthermore, we will introduce a stress-free solution that bypasses these issues entirely. By using an expert service like GoNest, you can eliminate the need to hunt for a direct Taobao contact yourself. Consequently, you can enjoy the shopping experience without the headache of language barriers.

The Frustration of a Silent Seller

Nothing is more frustrating than an unread message. You might see the seller is online, yet your inquiry remains unanswered. This is a common issue for international buyers. Often, the silence is not due to malice. Instead, it is frequently a result of technical barriers or simple misunderstandings. Therefore, before you panic, it is helpful to understand the ecosystem you are operating in.

Why Is It So Hard to Find a Direct Taobao Contact?

Finding a reliable Taobao contact is difficult because the platform is massive and primarily serves a domestic Chinese audience. The sheer volume of transactions means that support channels are often overwhelmed. Additionally, the system relies heavily on automated chatbots. These bots can easily misunderstand queries, especially if you are using a translation tool.

Answering the Question: Is Taobao Available in English?

A major reason for communication failure is the language gap. Many users ask: Is Taobao available in English? The answer is no. Taobao does not have an official English interface. While your browser can translate pages, it cannot translate live chat effectively in real-time. Sellers often ignore messages written in English because they simply do not understand them. Consequently, the lack of native English support is the biggest hurdle for global shoppers.

Troubleshooting: Steps to Take Before Panicking

If you are trying to reach a seller directly, ensure you are using the right tools. You should use AliWangWang, the official chat app. Messages sent through the web browser sometimes fail to trigger notifications. Furthermore, always check the time zone difference. China Standard Time is significantly ahead of the US and UK. You might be messaging them while they are asleep.

Checking the “Taobao Customer Service Hong Kong Telephone Number”

For urgent issues, some users look for phone support. There is a Taobao customer service Hong Kong telephone number available on the regional site. However, this option has limitations. The support staff on this line generally speak Mandarin or Cantonese. If you do not speak these languages, calling will not resolve your issue. Therefore, phone support is rarely a viable solution for international buyers.

The Ultimate Solution: Let GoNest Be Your Voice

Instead of struggling to find a Taobao contact on your own, there is a better way. You can partner with an expert. GoNest acts as your bridge to the Chinese marketplace. We are your goods agent experts in China. Specifically, we provide comprehensive product purchasing and transportation services.

“Don’t Understand Chinese? Come to GoNest!”

If you don’t understand Chinese and don’t know how to use Taobao, it doesn’t matter. Come to GoNest! Our value proposition is simple. We handle the difficult parts for you. As long as there is a product you want, you can purchase it through GoNest. This eliminates the communication barrier entirely. Our team becomes your dedicated Taobao contact, handling all interactions with sellers on your behalf.

How to Use GoNest to Purchase Products from Taobao or 1688

How to Use GoNest to Purchase Products from Taobao or 1688

Using our service is seamless. We support purchasing products from both Taobao and 1688. Here is a step-by-step guide on how to use the GoNest Buy website to secure your items.

Step 1: Search and View with a Product Link

First, find the item you want on the Chinese marketplace. You just need to enter the product link from Taobao or 1688 into the search box on the GoNest Buy website. This allows you to quickly search and view the desired product in a user-friendly interface.

Step 2: Direct Purchase and Agent Assistance

Once you see the product, you can purchase directly here on our site. You do not need to navigate the confusing Chinese checkout pages. Subsequently, we will help you buy the corresponding products according to your needs. We communicate with the seller to ensure the stock is available and the specifications are correct.

Step 3: Warehouse Arrival and Consolidation

After purchasing, what you need to do is simple: wait for all packages to arrive at our warehouse. We receive the items and inspect them. Then, you can pack these packages together. This consolidation process saves you money on international shipping.

Step 4: Shipping Request and Payment

Finally, you ask us to transport them to your country. At this point, you need to submit a request for packing and shipping the packages. Then, you make the payment for the shipping fees. Once this is done, we can start the shipping process immediately.

Safety First: How to Not Get Scammed on Taobao?

Beyond communication issues, safety is a top concern. New users often ask: How to not get scammed on Taobao? Scams can happen, such as sellers sending incorrect items or fake tracking numbers.

The Agent Advantage in Fraud Prevention

The best way to avoid scams is by using an agent like GoNest. We act as a safety buffer. When the items arrive at our warehouse, we check them. If the product is incorrect or damaged, we handle the return locally. Therefore, you never have to deal with the nightmare of an international return. We act as your eyes and ears, ensuring you get exactly what you paid for.

Expanding Your Horizons: Shipping and Platform Support

GoNest is not just a buying service; we are a logistics expert. We are constantly expanding our reach to serve you better.

Shipping to Europe, USA, UK, and Australia

Currently, we provide transportation services to mainstream countries. This includes Europe, the United States, the United Kingdom, and Australia. We are also working hard to expand our influence and add support for more countries. No matter where you are, we aim to deliver your goods safely.

Accessing 1688 and Other Platforms

Our service goes beyond retail. We also support direct purchasing from 1688, which is Alibaba’s domestic wholesale platform. Furthermore, we provide procurement services for some other Chinese e-commerce platforms. This gives you access to a wider range of suppliers and better prices.

Conclusion: You Don’t Have to Shop Alone

In conclusion, if Taobao customer service is not responding, do not despair. You do not need to fight through language barriers or navigate complex phone menus to find a Taobao contact. Instead, rely on GoNest.

If you need our services, please contact us. Our online customer service will not only provide you with help on how to use Taobao, but you can also purchase Taobao products directly through GoNest Buy under our guidance. We make global shopping simple, safe, and accessible for everyone.

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Frequently Asked Questions (FAQs)

1. Is Taobao available in English?
No, Taobao does not have an official English interface. The entire site is in Chinese. To shop effectively without knowing the language, it is best to use a shopping agent like GoNest.

2. What is the Taobao customer service Hong Kong telephone number?
There are regional hotlines for Hong Kong, but the support staff primarily speak Cantonese or Mandarin. It is often not a useful Taobao contact for English speakers.

3. How to not get scammed on Taobao?
To avoid scams, never take transactions off the platform. Additionally, using an agent like GoNest provides protection because we inspect the goods at our warehouse before shipping them to you.

4. Can GoNest help if a seller ignores me?
Yes. If you purchase through GoNest, our team handles all communication. We have native Chinese speakers who can contact the seller directly to resolve issues, stock questions, or shipping delays.

5. Does GoNest support websites other than Taobao?
Yes, we support direct purchasing from 1688. Additionally, we provide procurement services for various other Chinese e-commerce platforms, giving you access to wholesale pricing.

6. Where does GoNest ship to?
We currently provide transportation services to mainstream destinations including the United States, the United Kingdom, Europe, and Australia. We are also actively expanding to support more countries.

Logistics News

Taobao Contact Guide: Best Ways to Reach Support

Dec 5, 2025 by Kris 0 Comments #GoNest, #Shopping in China, #Taobao Guide

Taobao is an incredible marketplace filled with endless treasures. In fact, millions of shoppers flock to the site daily for its vast selection and competitive prices. However, navigating the platform can present a significant challenge for international users. Specifically, finding a reliable Taobao contact when you encounter an issue can feel like searching for a needle in a haystack. This guide is designed to be your optimistic roadmap to solving that problem.

We will explore the reality of the platform’s official support channels. Furthermore, we will answer common questions about language barriers and regional hotlines. Most importantly, we will introduce the most effective solution for non-Chinese speakers: partnering with an expert agent. By the end of this article, you will know exactly how to get the help you need. Consequently, you can shop with confidence and ease.

The Challenge: Why Finding a Direct Taobao Contact is Hard

For many global shoppers, the primary hurdle is simply communication. Taobao was designed primarily for a domestic Chinese audience. Therefore, the entire ecosystem caters to Mandarin speakers. This creates a friction point when you need to find a direct Taobao contact to resolve an order issue or ask a question. The system is robust, but it is not necessarily built for the international user.

Answering the Big Question: Is Taobao available in English?

A frequent question from new users is: Is Taobao available in English? Unfortunately, the answer is no. The platform does not have an official English interface. While browser translation tools can help you navigate product pages, they often fail when it comes to intricate customer support chats. This lack of native English support is the main reason why finding a helpful contact point is so difficult for global buyers.

Official Channels: How to Contact Taobao Customer Service

If you do speak Chinese, or if you are adept at using translation software, there are official ways to reach out. Understanding how to contact Taobao customer service directly can be useful for simple queries. The platform relies heavily on digital communication tools rather than email.

Using AliWangWang to Message Sellers

The most common method for communication is AliWangWang. This is Taobao’s built-in instant messaging tool. You will find a blue droplet icon on every seller’s page. Clicking this allows you to chat directly with the merchant. This is the primary Taobao contact method for asking about stock, sizing, or shipping dates. However, you must type your messages in Chinese to get a reliable response.

Regional Hotlines: How to Contact Taobao Customer Service in Singapore?

Taobao has expanded its reach to specific regions. For example, users often ask how to contact Taobao customer service in Singapore? The platform does offer specific hotlines for regions like Singapore, Hong Kong, and Malaysia. You can find these numbers on the regional versions of the website. However, even on these lines, the support staff primarily speak Mandarin. Therefore, the language barrier remains a significant challenge for non-Chinese speakers in these regions.

The “Taobao Customer Service English” Myth

Searching for official Taobao customer service English support often leads to frustration. Currently, the platform does not employ a dedicated team of English-speaking agents for general support inquiries. Consequently, international shoppers are often left to rely on automated translation tools. These tools can lead to misunderstandings, especially when discussing complex issues like refunds or logistics. Thus, relying solely on direct support is often not the best strategy for global buyers.

The Best Solution: Using an Agent as Your Primary Taobao Contact

So, what is the alternative? The most effective strategy is to use a shopping agent. An agent acts as your intermediary. In short, they become your personal Taobao contact. Instead of struggling with a language you do not speak, you communicate with your agent in English. Then, they handle all communications with Taobao sellers and support staff on your behalf.

Why an Agent is Better Than Direct Support

An agent provides a layer of advocacy. They understand the platform’s rules and the local language perfectly. Therefore, they can resolve disputes much faster than you could on your own. They bridge the gap between international expectations and domestic Chinese operations. This makes the entire shopping experience smoother and less stressful.

Introducing GoNest: Your Expert Goods Agent in China

One such expert partner is GoNest. They position themselves as your goods agent expert in China. In fact, they have built their service specifically to solve the problems international shoppers face. If you don’t understand Chinese and don’t know how to use Taobao, it does not matter. You can simply come to GoNest for a complete solution.

“Don’t Understand Chinese? Come to GoNest!”

GoNest’s value proposition is clear. They remove the complexity of the process. They provide both product purchasing and transportation services. Consequently, as long as there is a product you want to buy, you can purchase it through GoNest. This eliminates the need for you to find a direct Taobao contact yourself.

Comprehensive Support: From Purchase to Shipping

GoNest’s reach is global. Currently, they provide transportation services to mainstream countries including Europe, the United States, the United Kingdom, and Australia. Furthermore, they are actively working to expand their influence and add support for even more countries. This robust network ensures that your goods can reach you safely, no matter where you are.

Beyond Taobao: Support for 1688 and More

The service extends beyond just one platform. GoNest also supports direct purchasing from 1688, a massive wholesale marketplace. Additionally, they provide procurement services for some other Chinese e-commerce platforms. This versatility makes them an invaluable partner for any international shopper looking to source goods from China.

How to Get Help Through GoNest’s Online Support

If you also need their services, please contact them directly. Their support team effectively becomes your Taobao customer service English solution. Their online customers will not only give you help on how to use Taobao, but they offer much more.

You can also purchase Taobao products directly through “GoNest Buy” under their guidance. Their team guides you through the entire process. Therefore, you never have to worry about mistranslating a message or clicking the wrong button. They act as your knowledgeable guide, ensuring a successful transaction every time.

Conclusion: The Smartest Way to Contact Taobao

Ultimately, finding a reliable Taobao contact does not have to be a struggle. While official channels exist, they are often inaccessible due to language barriers. The question of how to contact Taobao customer service is best answered by looking for a partner, not a phone number.

Services like GoNest offer the perfect solution. They provide the expert guidance, purchasing support, and English-language customer service that international buyers need. By choosing an expert agent, you empower yourself to shop freely. You can access the incredible world of Chinese e-commerce without the stress of navigating it alone.

Frequently Asked Questions (FAQs)

1. Is Taobao available in English?
No, Taobao does not have an official English website or app interface. The entire platform is in Chinese. International users typically rely on browser translation tools or, more effectively, use a shopping agent like GoNest to navigate the site.

2. How to contact Taobao customer service in Singapore?
You can contact the specific hotline for Singapore provided on the Taobao world website. However, be aware that the support staff will likely speak Mandarin. For English support, using an agent is recommended.

3. Does Taobao have an email address for support?
Taobao generally does not use email for customer support. They rely on their internal chat system, AliWangWang, and phone hotlines. Finding a direct Taobao contact email that gets a response is very difficult.

4. How can I get Taobao customer service English support?
The official platform does not offer dedicated English support. The best way to get Taobao customer service English assistance is to use a third-party agent like GoNest. Their team speaks English and will handle all communication with Taobao for you.

5. What is GoNest Buy?
GoNest Buy is a service provided by GoNest. It allows you to purchase products from Taobao and 1688 directly through their platform. They handle the purchasing and shipping, acting as your bridge to Chinese marketplaces.

6. How do I contact a seller on Taobao if I don’t speak Chinese?
You can try using a translation app to chat via AliWangWang. However, a safer and more effective method is to ask your shopping agent to contact the seller on your behalf. They can ensure your questions are understood and answered correctly.

Logistics News

China Warehousing and Logistics Market 2025: Trends & Analysis

Nov 27, 2025 by Kris 0 Comments #International Shipping, #Logistics Guide

1. Market Overview: A Sector in Ascent

China’s logistics warehousing industry is currently in a robust developmental phase, serving as a critical link between production and consumption. Driven by consistent policy support from the “13th Five-Year Plan” through to the current “14th Five-Year Plan,” the sector has seen significant improvements in service quality and infrastructure standards.

The market trajectory is upward, underpinned by strong macroeconomic fundamentals:

  • GDP Growth: China’s GDP reached 126.1 trillion RMB in 2023 (+5.2% YoY).
  • Retail Consumption: Social consumer goods retail sales hit 47.1 trillion RMB (+7.2% YoY).
  • E-Commerce Boom: Online retail sales reached 15.43 trillion RMB (+11.0% YoY), with physical goods accounting for 27.6% of total retail sales.

Strategic Shift in Location:
While major retailers and 3PLs (Third-Party Logistics) maintain heavy footprints in Tier 1 cities, land scarcity is pushing demand outward. Growth is accelerating in key regional hubs with high consumption power, such as Chengdu, Wuhan, Changsha, and Foshan, as well as cost-effective Tier 3 cities.

Moving forward, the integration of Big Data, AI, and smart distribution technologies will be the new engine driving the industry.

2. Logistics Infrastructure: High-Standard vs. General Warehouses

The market is bifurcated into two distinct categories: General Warehouses and High-Standard (Grade A) Warehouses.

The Efficiency Gap
Most of China’s existing stock consists of General Warehouses, which often suffer from structural obsolescence and safety hazards. In contrast, High-Standard Warehouses offer advanced features, including automation compatibility and superior architectural structures.

According to the China Association of Warehousing and Distribution, High-Standard Warehouses offer drastic efficiency gains over a 20-year cycle:

  • Cost Reduction: Operational costs are roughly 20% lower.
  • Inventory Turnover: Turnover time is less than 10% of traditional warehouses.
  • SKU Capacity: Can handle 10 times the Stock Keeping Units (SKUs).
  • Inventory Speed: Search and count times are reduced by 95%.

These Grade A facilities are typically located in core transport hubs, offering higher occupancy rates and resilience against economic fluctuations.

3. Supply Dynamics: Tier 1 Scarcity vs. Tier 2 Growth

As of June 2024, China’s total general warehouse stock stands at 420.74 million sqm. However, supply is unevenly distributed.

  • Tier 1 Cities (Beijing, Shanghai, Guangzhou, Shenzhen): Supply is tightening. Due to lower tax generation compared to other land uses, local governments are restricting new logistics land allocations.
  • Satellite & Tier 2 Cities: Areas like Langfang, Kunshan, and Foshan act as spillover hubs. Future supply growth will primarily come from these regions as Tier 1 cities focus on industrial upgrading.

Investment Implication: High-standard supply in top-tier cities will remain constrained, likely supporting rental value retention, while Tier 2 cities will see stable inventory growth.

4. Three Key Drivers of Market Demand

Demand for warehousing is closely correlated with GDP growth. Three specific factors are currently fueling the expansion:

A. E-Commerce and “Near-Field” Consumption
The decentralization of retail channels (Community Group Buying, Live-stream E-commerce) requires logistics infrastructure closer to the consumer. This rapid turnover model creates stable demand for high-spec facilities from 3PLs and e-commerce giants.

B. The Push for Inventory Efficiency
While China’s logistics efficiency has improved, the ratio of total logistics costs to GDP remains higher than in developed markets (US/EU ~8%). To bridge this gap, businesses are upgrading to modern distribution centers to improve connectivity and turnover rates, particularly in the Yangtze River Delta and Greater Bay Area.

C. Manufacturing & Supply Chain Security
China’s focus on “Industrial Chain Modernization” and autonomy is a major driver. Industries requiring complex supply chains—such as Automotive (EVs) and Electronics—require sophisticated warehousing for parts and finished goods. Additionally, the pharmaceutical sector is becoming a key tenant class.

5. Rental Rates and Vacancy: A Regional Divide

The market displays a clear divergence in performance:

  • Tier 1 & Satellites: Characterized by low vacancy and high rents. Demand remains robust despite economic headwinds.
  • Tier 2 Cities: Performance varies significantly; some markets face oversupply and softer rents.

2024 Outlook: Following a period of rising vacancy and softening rents in 2023 due to macro fluctuations, the market is stabilizing. As consumption recovers, rents in prime locations are expected to return to moderate growth.

6. Competitive Landscape

The Chinese logistics real estate market is highly competitive and market-oriented. Unlike other infrastructure sectors, entry barriers are relatively low, leading to a diverse mix of players.

Market Share by Developer Type:

  1. Foreign Developers: ~50% market share (Leading the High-Standard segment).
  2. Domestic Developers: ~20% market share.
  3. Traditional Real Estate/Other: ~10% market share.

Major participants include specialized logistics developers, financial institutions, and e-commerce companies engaging in self-builds. The land acquisition process is transparent, primarily conducted through public bidding and auctions.

Conclusion

China’s logistics warehousing sector offers significant value, particularly in the High-Standard segment. While Tier 1 cities offer stability through scarcity, the growth frontier lies in strategic Tier 2 hubs and the technological upgrading of supply chains. For investors and enterprises, the focus is now on quality, efficiency, and alignment with China’s high-tech manufacturing evolution.

Logistics News

The 8th China International Import Expo

Nov 9, 2025 by Kris 0 Comments #International Shipping, #Shopping in China

At the 8th China International Import Expo (CIIE), FedEx returned for its “eight-year appointment.” The global International logistics giant, rooted in Xinjing Town of Changning District for almost twenty years, once again invited visitors to explore its innovations and its long-term commitment to Logistics China.

A Comprehensive Showcase of Supply Chain Strength

Inside Hall 7.2 of the National Exhibition and Convention Center, FedEx highlighted supply chain resilience, digital transformation, sustainability, and social responsibility. Through these themes, the company demonstrated how its expanding network and digital solutions support China’s link with global markets. This direction mirrors the growing interest seen at the Shanghai International Logistics Exhibition.

Interactive Displays Bring Logistics Innovation to Life

Reporters observed a fully open booth that blended real exhibits, video displays, and smart interactive devices. These elements helped visitors see how FedEx advances logistics networks, digital tools, sustainability programs, and social responsibility within the broader landscape of Logistics China.

An Immersive Air Network Experience

FedEx created a “Speed Trail” interactive zone that allowed guests to experience its global air network. Visitors “flew” over major cities and logistics hubs and gained a clear sense of its fast and reliable international transportation services.

A Stronger Network to Support Global Trade

FedEx continues to expand its presence in China’s market. The company operates gateway centers in six major cities, including Beijing and Shanghai. Each week, FedEx runs more than 300 international flights. Recently, it added five new cargo routes from Shanghai and Guangzhou to Paris. It also increased flights to Vietnam, Malaysia, and Thailand, further improving trade connectivity between China and global regions.

Digital Tools Empower Chinese Businesses

As a leader in smart supply chains, FedEx introduced new digital tools during this year’s expo. The online import and export declaration tool and the collaborative transportation tool help companies, especially small and medium-sized ones, manage cross-border logistics more efficiently. Therefore, more businesses can capture global opportunities with confidence.

Clear Steps Toward a Greener Future

FedEx plans to achieve global carbon neutrality by 2040. In China, the company promotes this goal through electric fleet expansion, green facility upgrades, and paperless shipping. The FedEx Sustainability Insights tool also supports customers in building low-carbon supply chains.
Additionally, FedEx and the China Environmental Protection Foundation launched the “Protect One Kilometer of River” program and a national environmental innovation competition for university students. These efforts encourage both ecological protection and youth engagement.

Ongoing Commitment to Social Responsibility

FedEx follows the “Drive Forward. Give Back.” philosophy. During fiscal year 2025, the FedEx Library program created more than 40 reading spaces in China and donated over 12,000 books to children in under-resourced areas.
FedEx also used its powerful International logistics network to support panda conservation. It has completed 12 panda escort missions and safely transported 21 giant pandas to and from China.

A Creative and Memorable Opening Ceremony

On November 6, the FedEx booth opened with an exciting visual and musical performance. During the highlight moment, the FedEx China President became the “conductor” of the event. He and senior leaders performed the symbolic “FedEx Symphony,” which showcased the company’s unity and team spirit.

Changning District Continues to Empower Global Enterprises

As one of Shanghai’s most international areas, Xinjing Town in Changning District continues to support global companies through coordinated policies, shared resources, and strong project development. Its efforts help enterprises like FedEx grow in China’s dynamic logistics environment.
Furthermore, to better support the Hongqiao International Central Business District, the town improves services for talent, business operations, and community engagement. These actions create a stronger foundation for companies contributing to Logistics China.

Logistics News

What the Xi–Trump Summit Means for Taiwan

Oct 31, 2025 by Kris 0 Comments #Customs Inspection, #Trump

On October 30, President Xi Jinping met U.S. President Donald Trump in Busan, South Korea. The summit drew worldwide attention, marking Xi’s first overseas trip after the historic Fourth Plenary Session of the 20th CPC Central Committee. It was also the first Xi–Trump meeting in six years.

This high-level engagement delivered a series of positive signals for both China–U.S. relations and the broader international landscape. As global uncertainties grow, the meeting injected much-needed stability and predictability. Naturally, it also carries important implications for Taiwan.

The Longstanding Core Issue: Taiwan’s Position in China–U.S. Relations

The Taiwan question has always been the core of China’s core interests. In 2019, during their meeting in Osaka, Xi clearly stated China’s firm position. Trump responded then that the U.S. “continues to follow the one-China policy.”

In 2022, Xi reiterated that Taiwan is the “first red line that must not be crossed” in China–U.S. relations. Although the Busan meeting’s official readout did not mention Taiwan, the constructive tone from both leaders was even more meaningful.

Xi stressed that both presidents, as “helmsmen,” must steer the China–U.S. relationship in the right direction. To do so, the U.S. must handle the Taiwan question correctly and align its actions with its stated commitments.

Mutual Prosperity: China’s Rejuvenation and America’s Ambitions

Xi noted that China’s development and rejuvenation do not conflict with Trump’s goal of “Making America Great Again.” On the contrary, both countries can achieve mutual success.

For years, China and the U.S. have maintained deep economic complementarity. China’s vast market supports U.S. companies, while America’s advanced technology boosts China’s modernization. Cooperation in areas such as new energy and artificial intelligence drives global innovation.

Likewise, China’s eventual reunification will contribute to a more stable Asia-Pacific region. A more predictable regional environment benefits both Taiwan and the United States. It also strengthens global governance at a moment when stability is increasingly valued.

A Clear Historical Trend Toward Reunification

The momentum toward complete national reunification is becoming unmistakable. Since the start of the 14th Five-Year Plan period, China’s GDP has successively surpassed 110 trillion, 120 trillion, and 130 trillion yuan. It is expected to reach around 140 trillion yuan in 2025.

This strong economic trajectory makes China a “haven of certainty” in a turbulent global economy. With robust economic strength, scientific capability, and national defense, the mainland possesses full confidence in safeguarding national unity.

At the same time, public sentiment in Taiwan is quietly shifting. The growing recognition of “I am Taiwanese and also Chinese,” the DPP’s recall failures, and widespread opposition to “anti-China, pro-independence” politics all highlight a changing social landscape. Internationally, 183 countries recognize the one-China principle, reinforcing the legitimacy and inevitability of reunification.

The Silence on Taiwan: A Message in Itself

Many in Taiwan were watching closely to see if the summit would mention Taiwan. However, the absence of such a reference may be even more meaningful. As the saying goes, “Silence speaks louder than words.”

Xi emphasized that China and the U.S. should work together to solve major global challenges and deliver “good deeds and practical results” for both nations and the world. Reducing the Taiwan Strait’s status as a potential flashpoint is one such responsibility.

Notably, even the leaders’ phone call on September 19 did not mention Taiwan, triggering concern among Taiwanese politicians. After the Busan meeting, Trump remarked that bilateral relations “will get better,” a sentiment echoed by major international media outlets including Reuters, Bloomberg, and the BBC. The short-term trend toward improvement in China–U.S. relations is now clearer than before—something Taiwanese society fully understands.

A Moment That May Prove Historically Significant

The October 30, 2025 summit in Busan will likely be remembered as a moment of lasting historical significance. History continues to move toward national rejuvenation, and the era is illuminating China’s path toward strength.

Taiwan will return, and reunification will come. The signals from this meeting are clear. Taiwanese compatriots will increasingly recognize the broader trend and face the future with renewed clarity and confidence.

Logistics News

38 Luxury Items Confiscated at Hangzhou Xiaoshan Airport

Oct 30, 2025 by Kris 0 Comments #International Shipping, #Logistics Guide, #Shopping in China

Hangzhou Customs recently uncovered a smuggling attempt involving silver-plated gold jewelry and multiple luxury items. The case took place at Hangzhou Xiaoshan International Airport, where customs officers noticed abnormal X-ray images as two travelers passed through the “Nothing to Declare” lane. Because the screening results looked suspicious, officers conducted a more detailed inspection.

Large Amount of Luxury Goods Found in Luggage

During the baggage check, customs officers found a large number of luxury goods, including designer bags, scarves, and clothing. These items clearly exceeded the allowed entry limit. However, the inspection did not stop at the luggage. Officers continued with a physical check and soon discovered several illegal jewelry pieces hidden on the female traveler’s wrist, in her pants pocket, and in the male traveler’s pocket as well.

Travelers Admit Intent to Resell Goods for Profit

The travelers admitted that all the seized items were authentic luxury goods and jewelry purchased overseas. They planned to bring them into China for resale and profit. To avoid customs inspection, they pretended to be strangers, divided the items between themselves, and even created a so-called “Customs Blind Charm” image. They hoped this “amulet” would help them “get more orders and pass customs safely,” which later triggered heated discussion online.

Online Reactions to the “Customs Blind Charm”

The unusual “charm” quickly went viral, and many users expressed disbelief. The incident also sparked discussions about customs compliance and the risks associated with attempting to bypass inspections with superstitious tricks.

38 Items Seized, Valued Over 200,000 RMB

After an initial count, customs officers seized 38 items in total, including bags, scarves, clothing, and silver-plated gold jewelry. The total value exceeded 200,000 RMB. At present, all items have been transferred to the anti-smuggling department for further processing.

Case Highlights Increasingly Strict Customs Enforcement

Despite the travelers’ unusual strategy, the attempt failed. This case once again shows how Hangzhou Customs continues to strengthen airport supervision and reminds travelers of the risks of bringing excessive luxury goods or concealed jewelry into China.

Logistics News

US Extends 24% China Tariff Pause for One More Year

Oct 30, 2025 by Kris 0 Comments #International Shipping, #Shopping in China, #Tariffs, #USA

Beijing, Oct. 30 — A spokesperson for China’s Ministry of Commerce responded to questions regarding the joint arrangement reached during the latest US–China trade consultations in Kuala Lumpur.

Background on the Kuala Lumpur Trade Consultations

Q: According to reports, China and the United States reached a joint arrangement in Kuala Lumpur to address key trade concerns. Can the Ministry of Commerce share more details?

A: The leaders of China and the United States met recently in Busan, South Korea. They discussed the US–China economic relationship and agreed to strengthen cooperation in several areas, including trade. China is ready to work with the United States to maintain and implement the key consensus reached by the two heads of state.

During the Kuala Lumpur consultations, the two economic teams achieved several important outcomes.

1. The United States Will Suspend the 24% Tariff for Another Year

The US agreed to lift the 10% “fentanyl-related tariff” imposed on Chinese goods, including goods from Hong Kong and Macao. It also agreed to continue suspending the 24% additional tariff on Chinese goods for another year. China will adjust its corresponding countermeasures. Both sides also agreed to extend certain tariff exclusions.

2. Both Sides Will Pause New Export Control Measures

The US will suspend the 50% penetrative export control rule, announced on September 29, for one year. China will also suspend related export control measures announced on October 9 for one year. China will further study and refine its implementation plan.

3. The US Will Suspend Its Section 301 Investigation on China’s Maritime and Shipbuilding Industries

The US will pause its Section 301 investigation targeting China’s maritime, logistics, and shipbuilding sectors for one year. After the US suspends its measures, China will also suspend its related countermeasures for the same period.

Additional Areas of Cooperation Reached

Both sides also reached consensus on:

  • Strengthening joint anti-fentanyl cooperation
  • Expanding agricultural trade
  • Addressing specific company-related cases

They reaffirmed the progress from the Madrid trade consultations. The US made positive commitments in areas such as investment. China will work with the US to properly address issues related to TikTok.

Positive Signals for US–China Economic Relations

The successful Kuala Lumpur consultations show that both countries can find solutions when they engage in dialogue and respect each other’s concerns. These results did not come easily. China hopes to work with the United States to implement the outcomes, bring more stability to US–China trade relations, and inject greater certainty into the global economy.

Logistics News

DHL Air Freight Industry Insights

Oct 29, 2025 by Kris 0 Comments #DHL, #International Shipping, #Logistics Guide

Although geopolitical tensions and policy uncertainty continue to pressure global trade, the world economy still shows strong resilience. Air cargo demand has remained positive this year. However, inflation risks, trade frictions, and shifting energy policies continue to influence the outlook for the DHL air freight industry.

Global Air Cargo Demand Rises as Market Momentum Strengthens

Global air freight demand has grown significantly. According to data shared by DHL in its late-September “Air Freight Market Update” webinar, global air cargo demand increased by about 6% in the first seven months of the year. Moreover, Asia’s regional routes and Asia–Europe lanes drove most of the growth, while Asia–North America routes expanded at a slower pace.

Data from the International Air Transport Association (IATA) also signals continued strength. As of August, global air cargo demand had expanded for six consecutive months. Total demand, measured in cargo ton-kilometers (CTK), increased 4.1%, driven largely by a shift of high-value goods from ocean to air freight. Shippers chose air solutions to avoid risks linked to U.S. tariff policies. This uncertainty also redirected part of the cargo flow away from North America, which further boosted demand on Asia–Europe, intra-Asia, Asia–Africa, and Asia–Middle East routes.

Asia, China, and E-Commerce Become the Three Growth Engines

This shift has kept regional demand across Asia particularly strong. Due to stable trade flows and highly connected regional supply chains, air cargo volume in Asia continues to rise. Major trade routes are likely to see sustained growth. Vietnam, Indonesia, and Malaysia stand out as the biggest winners in the global air freight market this year. Their momentum comes from ASEAN’s long-standing position as China’s largest trading partner.

According to China Customs data, China–ASEAN trade reached 5.57 trillion yuan in the first three quarters of 2025, rising 9.6% and accounting for 16.6% of China’s total foreign trade.

China–ASEAN cooperation remains one of the most dynamic examples of regional collaboration in Asia. Negotiations for the upgraded China–ASEAN Free Trade Area 3.0 have now concluded. This progress will inject new energy into bilateral trade and bring greater stability to regional and global supply chains.

Technology and AI-related equipment have become major drivers of air cargo growth. In the first half of 2025, high-tech exports increased 12%, generating over 200,000 tons of air freight demand. Meanwhile, temperature-controlled cargo shipments grew 8%. These categories and routes will likely remain the most active segments for the rest of the year.

Although many expected U.S. tax policy changes—specifically the removal of the USD 800 de minimis threshold—to slow demand, e-commerce continues to act as a major force in the global air freight industry. The shift in U.S. tariffs has pushed sellers and logistics providers to adjust their operations. As a result, more cargo now moves through trans-Pacific B2B2C and B2B channels instead of direct-to-consumer shipping.

Air Cargo Outlook: Demand Stays Strong While Capacity Lags

The strength in air cargo demand contrasts with slow capacity growth. According to the September DHL Air Freight Industry Report, global air freight capacity has remained weak since May 2025. A double-digit decline in freighter capacity has been the primary cause.

Passenger belly capacity offers some relief. However, it still falls short of fully offsetting the decline and cannot significantly lift overall supply. Therefore, average air freight rates remain slightly higher than last year. Spot rates have also begun to rise modestly. As carriers adjust pricing in real time based on demand and supply, rate volatility is likely to increase.

Shippers should prepare for potential rate hikes during the peak season. They should also maintain flexibility, especially for time-sensitive or seasonal cargo.

Tom Crabtree, Managing Director of Transport Research Advisory, points out that increasing disruptions in the ocean freight supply chain may further benefit air cargo. Rapid declines in ocean freight rates—along with resulting capacity cuts and blank sailings—may push more shippers to choose air freight solutions in the coming weeks.

However, the real challenge for the air freight market lies in sustaining this growth amid continuously shifting global trade conditions.

Logistics News

China-Europe Railway Express Middle Corridor Surpasses 3,000 Trains

Oct 29, 2025 by Kris 0 Comments #Europe, #International Shipping

On October 8, the 1,293rd China-Europe Railway Express departed from the Erenhot Railway Port in Inner Mongolia. The train carried auto parts and consumer goods, and it began its journey toward Russia. This milestone means the Middle Corridor exceeded 3,000 train trips in 2024. Moreover, the target was achieved 39 days earlier compared with last year. Erenhot Railway Port has now recorded more than 3,000 annual China-Europe Railway Express trips for three consecutive years.

Erenhot Railway Port Becomes a Key Gateway for the Middle Corridor

Erenhot Railway Port is the only entry-exit railway port along the Middle Corridor. Because of the expanding demand, the number of operating routes has increased to 74. These routes now reach over 70 cities in more than 10 countries, and they also connect most domestic departure hubs. Therefore, Erenhot continues to strengthen its position as a strategic logistics gateway for the China-Europe Railway Express.

Cargo Types Upgrade as High-Value Goods Increase Rapidly

Since the first China-Europe Railway Express train passed through the port in 2013, Erenhot has handled nearly 21,000 trains. At the same time, the cargo structure has changed significantly. High-value products—such as new energy vehicles and advanced machinery—now account for over 40% of shipments, while early-stage shipments of such goods were below 10%. As a result, the railway line has become a crucial channel for “Made in China” products entering global markets.

Digital Systems Improve Efficiency and Lower Logistics Costs

Due to growing cross-border logistics demand, the port has enhanced coordination between railway authorities, local governments, and enterprises. Through an “interconnection mechanism,” teams can track cargo needs in real time. This approach simplifies documentation, accelerates cargo flow, and lowers overall logistics costs.

According to the Erenhot Station technical director, the port relies on a digital-port system to promote paperless customs clearance. It also improves the container unloading process and expands dedicated operation lines. With scientific scheduling and precise loading, the Middle Corridor trains achieve stable and efficient operation throughout the year.

Strong Growth in Train Volume and Cargo Transport in 2024

Data shows that in the first nine months of 2024, Erenhot Railway Port handled:

  • 2,909 China-Europe Railway Express trains
  • 3.749 million tons of cargo
  • 330,600 TEUs

These numbers increased by 11.2%, 14.4%, and 10.5% year-on-year. Meanwhile, return-trip trains accounted for 50.6%, showing a strong 22.6% annual increase. This balanced flow highlights the growing two-way demand between China and Europe.

Logistics News

UK to Scrap Import Duty Exemption for Packages Under £135

Oct 28, 2025 by Kris 0 Comments #GoNest, #International Shipping, #Logistics Guide, #UK

The United Kingdom is preparing to overhaul its cross-border import tax policy. According to the Financial Times and other major outlets, Chancellor Rachel Reeves plans to announce the removal of the import duty exemption for packages worth £135 or less in the national budget on November 26.

The End of the £135 Import Package Rule

Currently, goods valued at under £135 shipped to the UK are exempt from customs duties. This rule has allowed major cross-border e-commerce platforms such as Shein and Temu to ship low-cost items directly to British consumers.

However, the UK government now views this exemption as a significant tax loophole, reportedly costing the Treasury around £600 million per year. Ending the rule aims to recover lost revenue and level the playing field between local and overseas sellers.

Domestic Retailers Call for a Fairer Market

For months, British retailers including Next, Sainsbury’s, and Currys have criticized the policy. They argue that allowing foreign platforms to bypass import duties has distorted competition and hurt local businesses.

While UK companies must charge VAT and import fees, foreign sellers can offer cheaper prices due to the current exemption. As a result, domestic retailers face increasing pressure, especially during economic recovery when profit margins are already thin.

Impact on Shein, Temu, and Cross-Border Sellers

The policy shift could have a major impact on cross-border e-commerce platforms. Companies like Shein and Temu rely heavily on the low-value import channel to maintain their price advantage in international markets.

Once the exemption is removed, these platforms may need to adjust pricing, logistics, or tax strategies to stay competitive. Additionally, customers could see slightly higher prices on low-cost items imported from overseas, especially in the fast fashion and household goods categories.

A Step Toward Tax Fairness

Although the move may raise consumer costs in the short term, many experts believe it represents a necessary correction in the UK’s import system. It reflects the government’s intent to strengthen domestic retail, close tax loopholes, and build a fairer trading environment for all businesses.

Still, this decision may also spark new debates about how Britain balances consumer affordability with economic fairness in a post-Brexit world.