Category: GeeseNest Updates & How-Tos

GeeseNest Updates & How-Tos

Register a Package: Where to Get Your Tracking Number

Jun 17, 2025 by Kris 0 Comments #GoNest, #Shopping in China

When communicating with GoNest customer service, you may receive a message saying that no package was found under your GoNest account and you need to register your parcel. So, what does this mean? For first-time users of our service, this can be confusing. Today, we’ll walk you through the entire process of registering your purchased packages step by step.

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What Does “Registering a Package” Mean?

After you make a purchase on platforms like Taobao, 1688, or Pinduoduo, you’ll need to submit the shipping information to GoNest once the seller has shipped the item. This step is what we refer to as registering the package.

To do this, all you need is the correct tracking number once the seller has dispatched your order. You can either copy the number directly from the order page or write it down manually.

Where to Get Your Tracking Number

Here’s where to find the tracking number on different Chinese platforms:

  • Taobao
    Go to the order page and check the logistics info; the tracking number will be listed there.
  • 1688
    From the order management page, click on “More” → “Logistics Info” to copy the number.
  • Pinduoduo
    In the order list, click “More” → “Logistics Info” to get the tracking number.
  • JD.com (京东)
    Go to “All Orders,” find your order, click into it, and locate the logistics info button among the three action buttons at the bottom.
  • Xianyu (闲鱼)
    Navigate to “Items You’ve Bought,” find the order, click into it, and select “More” → “Logistics Info” to find and copy the number.

How to Register a Package on GoNest

  1. Go to our website: GoNest or GeeseNest, and click “Get Started” to register or log in to your account.
  2. Once logged in, go to the “Packages” section from the navigation menu.

3.Paste the correct tracking number into the form. Fill in other details as needed.

4.Click Save to complete the registration.

Why Can’t You Find the Tracking Number?

Don’t worry—if you can’t find the tracking number on the platforms mentioned above, it’s likely that the seller hasn’t shipped your item yet. Typically, you’ll receive the tracking info within 24–48 hours after placing the order. So we recommend checking again after two days.

Why Can’t You See Delivery Info After Registration?

If the tracking info doesn’t show any updates on GoNest after you register:

  • It could be because you entered the wrong tracking number. Double-check and re-register the correct one.
  • Another possibility is an incorrect shipping address, which prevents us from signing for your package. In that case, contact our customer service to confirm your address.

Correct Tracking Number But No Warehouse Update?

If the tracking number is correct and the address is accurate, please be patient. There is often a delay between delivery and warehouse registration.

For example, if your parcel was signed for in the evening, it might not be processed until the following business day. During holidays, the delay may be longer. Rest assured—your parcel is already at the warehouse and will be updated soon.

Courier Says the Address Is Invalid or No One Answers?

If the courier calls you saying the address is incorrect or no one answered the phone:

  • Please ask them to deliver the package during our warehouse’s working hours: 9 AM to 6 PM.
  • Our staff are typically unable to answer calls due to heavy workload, but the warehouse is open and will receive the package.
  • If it’s a weekend or public holiday, the courier can attempt delivery again on the next business day.

Why Status Shows “Not Delivered” After Signed?

Your package is not lost. Couriers often pre-sign parcels if they cannot deliver them before the end of the day. These will typically be delivered to our warehouse on the next working day.

Once received, we will manually register the parcels under your account and update the status accordingly.

Need More Help?

If you have any other questions, please don’t hesitate to contact us. GoNest is a trusted international logistics consolidation company dedicated to shipping your packages safely and efficiently to your country. We have a professional, multilingual support team ready to help you solve any issue.

👉 Need to transfer your package to our warehouse?
Check out this guide: How to Transfer Packages to the GoNest Warehouse

Guide: Move Your Parcels from CNfans to GoNest
GeeseNest Updates & How-Tos

How to Forward Your Packages to GoNest from CNfans and Others

Jun 17, 2025 by Kris 1 Comments #GoNest, #Logistics Guide

Transferring parcels between warehouses is a common practice. Many of our international customers may already have goods stored in other freight forwarders’ warehouses in China, such as CNfans, Joyagoo, or AllChinaBuy. So how can you forward those items to our GoNest warehouse? Below, we’ll walk you through the process and help you manage your shipments more effectively.

Quick Navigation

How to Begin the Transfer?

The first step is to obtain the address of the destination warehouse. If you wish to transfer your packages to the GoNest warehouse, you’ll need to get our warehouse address. Here’s how to do it:

  1. Go to gonest.cn and register an account. After registration, you will be redirected to your personal dashboard.
  2. In your personal dashboard, you will find the warehouse address, displayed exactly as shown in the reference image.

You can use this address when filling out recipient information at CNfans, Joyagoo, AllChinaBuy, or any other platforms that support domestic Chinese addresses.

What if you can’t complete the registration?
Try logging in with your Google account. This often makes the registration process much easier. If you encounter any other issues, feel free to contact us directly.

Forwarding Packages from CNfans

First, confirm that CNfans allows parcels to be forwarded to a different warehouse. If permitted, input the GoNest warehouse address as your new receiving address on their platform.

CNFans Address Fill-in

Next, contact CNfans customer service to request the forwarding of your packages to the new address and to settle the shipping fees.

Finally, notify our GoNest customer service team so we can be prepared to receive your packages properly.

You may also register these parcels under your GoNest account. Use the tracking number provided by CNfans and enter it into the package management section on our website. This will help you keep track of your shipments, and we will be able to match and record them to your account upon receipt.

Forwarding Packages from Joyagoo

Currently, we’re not fully certain whether Joyagoo supports Chinese address input. If you’re unable to add our warehouse address on their website or app, please follow the steps below:

  1. Contact their customer support and express your need to forward packages to another warehouse. Wait for their confirmation.
  2. Provide them with our GoNest warehouse address as your new delivery destination. Simply copy and paste the address from our website.
  3. When they ship out your packages, pay the required shipping fee and request the tracking number for the delivery.
  4. Use this new tracking number to log into your GoNest account and enter the information in the package management section. If you have multiple numbers, register each one separately.
  5. Finally, notify our customer service team to confirm your forwarding details so we can be ready to receive the shipment.

Forwarding Packages from AllChinaBuy

From what we’ve heard, AllChinaBuy does support entering Chinese addresses, but they may not offer forwarding services directly. We recommend confirming this with their customer service team.

If they don’t provide online forwarding services, please follow these steps:

  1. Contact their customer service and inform them of your need to forward packages to a new warehouse. Wait for their response.
  2. Provide the GoNest warehouse address as your new delivery address.
  3. Wait for them to calculate the shipping fee, make payment, and ask them for the final tracking number of the shipment.
  4. Use this tracking number to log into your GoNest account and register it under the package management feature. For multiple packages, enter each number one by one.
  5. Finally, contact our team to confirm the status of your forwarded packages so we can prepare for their arrival.

If they offer the option to input forwarding information online, you only need to update your shipping address to our warehouse address and submit your forwarding request.

Frequently Asked Questions

What if CNfans, Joyagoo, or AllChinaBuy refuse to forward my packages?
Please contact our customer service and provide screenshots of the issues you encountered. We’ll work with you to find a solution.

What if I can’t pay the shipping fee?
If you are unable to pay the fee due to payment method restrictions or other reasons, your packages won’t be forwarded. In that case, you can contact us and proceed as follows:

  1. Provide the contact information of the warehouse staff. Our team will reach out to them on your behalf and arrange forwarding to our warehouse.
  2. You will still need to cover the shipping fee. We can collect the payment via methods you can access, such as PayPal. Once received, we will pay the fee for you and coordinate a pickup service.
  3. Finally, we’ll inform you of the result and completion of the transfer process.

What if the warehouse doesn’t allow forwarding to other addresses?
In most cases, they may only restrict frequent forwarding. If this is your first time, you should contact their support and explain your situation—this is your right. If they still refuse, consider requesting a return and reordering your items to be delivered directly to our GoNest warehouse address on any Chinese shopping platform.

GoNest warehouse fully supports forwarding parcels to other warehouses.

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Final Solution

If you wish to resolve the forwarding issue more quickly, feel free to contact us directly. We’ll offer an alternative solution to expedite the process. Just provide the contact details of the other warehouse and your relevant information, and we’ll coordinate with them on your behalf.

GeeseNest Updates & How-Tos

How to Use the GeeseNest Shipping Calculator

Jun 13, 2025 by Kris 0 Comments #Logistics Guide

To help customers better estimate shipping costs in advance, GeeseNest offers a smart and user-friendly shipping calculator developed by our logistics affiliate, GoNest. Whether you’re shipping to the United States, the United Kingdom, or elsewhere, this tool allows you to preview costs, delivery time, and service details before you ship.

Here’s a step-by-step tutorial, using a 10kg general goods package sent from China to the United Kingdom as an example.

Access the Shipping Calculator

Click the link below to go to our calculator tool:
Shipping Calculator on GeeseNest

Step-by-Step Instructions

Step 1: Select Your Destination

In the “Receiving Country/Region” field, choose your destination.
Example: United Kingdom

Step 2: Choose the Type of Goods

In the “Item Type” dropdown, select one of the following:

  • General Goods (e.g. clothes, books, toys)
  • Sensitive Goods (e.g. batteries, liquids)

Example: General Goods

Step 3: Enter the Package Weight

Enter the package weight in grams (g).
Example: 10,000g = 10kg

Step 4 (Optional): Fill in Package Dimensions

If you know the length, width, and height (in centimeters), enter them. The system will calculate the dimensional weight and charge based on the greater of actual vs volumetric weight.

If you leave it blank, the system calculates based on actual weight.

Step 5: Click “Start Calculation”

Click the yellow Start Calculation button to view available shipping methods, estimated delivery time, and costs.

Example Result – Shipping 10kg to the UK

Based on the input (General Goods, 10kg, UK), here are the sample results:

Shipping MethodDelivery TimeBilling RuleCalculated WeightEstimated Cost (CNY)Service Details
Special Goods Air Shipping Line to the UK (Fast Delivery)6–10 daysBase: ¥80/0.5kg
Extra: ¥41/0.5kg		10.000 kg¥859.00Air Express, Free Insurance, DDP, Door-to-Door, Guaranteed Time
UK Air General Cargo Line (Standard Line)7–12 daysBase: ¥60/0.5kg
Extra: ¥35/0.5kg		10.000 kg¥725.00Free Insurance, DDP, Door-to-Door, Guaranteed Time
UK Air Special Cargo Line (Standard Line)7–12 daysBase: ¥60/0.5kg
Extra: ¥36.5/0.5kg		10.000 kg¥753.50Free Insurance, DDP, Door-to-Door

All options include:

  • DDP (Delivered Duty Paid): Customs duties prepaid
  • Free Insurance
  • Door-to-Door Delivery
  • Guaranteed Time Delivery for most services

You can choose the shipping method that best fits your needs in terms of price, speed, and cargo type.

Important Notes

  • For parcels over 100kg or larger than 1 cubic meter, please contact customer support for a manual quote.
  • Prices shown are estimates. Final charges are based on the actual billed weight after packing.
  • For countries not listed, or if you require custom logistics solutions, contact our support team.

GeeseNest Recommendations

  • Always calculate before shopping: This avoids surprise shipping fees.
  • For air shipments, dimensional weight may apply — pack smart to reduce costs.
  • Choose express services if you have urgent delivery needs, or standard lines for more budget-friendly options.

Need Help?

If you need personal assistance or want to consult on shipping routes, our GeeseNest customer support team is here to help.

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GeeseNest Updates & How-Tos

How to Ship a Package Internationally from China with GeeseNest

Jun 6, 2025 by Kris 0 Comments #International Shipping, #Logistics Guide

If you’re living in China and need to send packages abroad, GeeseNest offers a reliable and streamlined solution for international package shipping. Whether you’re shipping to friends and family overseas or managing cross-border e-commerce orders, understanding the full process and potential challenges is key to a smooth shipping experience.

This guide walks you through how to ship a package internationally using GeeseNest, along with important details on weight calculations, customs, and shipping categories.

1. Step-by-Step Shipping Process

Here’s what the international parcel forwarding process with GeeseNest looks like:

Contact Customer Service

Start by contacting a GeeseNest representative. They’ll provide you with shipping rates, estimated delivery timeframes, important shipping restrictions, and the warehouse address in China.

Ship Your Package to the Warehouse and Pre-Alert

Send your package to the designated warehouse. Once it’s en route, log in to the system and submit a shipment pre-alert so the warehouse can expect your package.

Submit Outbound Request and Enter Recipient’s Address

Once all your packages arrive, request dispatch and input the destination (international) address.

Package Consolidation and Payment

If needed, packages can be consolidated into a single shipment. Confirm the packaging and shipping fees before making payment.

Shipment Dispatch and Tracking Info

After dispatch, GeeseNest provides a tracking number that lets you monitor your package in real time through every leg of the journey.

After-Sales Service and Delivery Confirmation

GeeseNest tracks the delivery status and assists with any follow-up questions or concerns until the package is successfully received.

Begin Consolidation Today

Ready to shop from China and ship worldwide? Start your first shipment with GeeseNest today and enjoy smooth, affordable consolidation shipping.

Start Shipping Now

2. Know the Difference: General Goods, Sensitive Items, and Prohibited Products

Before shipping, it’s important to know what type of items you’re sending:

  • General Goods: Everyday items like clothes, books, and accessories.
  • Sensitive Items: Includes items like batteries, powders, and liquids.
  • Prohibited Goods: Flammable, explosive, toxic materials, weapons, and other items restricted by international laws.

Tip: If you’re unsure whether an item can be shipped, contact GeeseNest customer service to verify eligibility.

3. Understand Actual Weight vs. Volumetric Weight

Actual Weight (Gross Weight)

This refers to the total real weight of the shipment including packaging.

Volumetric Weight

Volumetric or dimensional weight is calculated based on the package’s size, using the formula:

Length (cm) × Width (cm) × Height (cm) ÷ 6000 = Volumetric Weight (kg)
(This formula applies to the Australia shipping line.)

Why Does Volumetric Weight Matter?

Because international carriers consider both space and weight. If a package takes up a lot of room but doesn’t weigh much (think bean bags or furniture), it’s still using up valuable cargo space. So, carriers charge based on whichever is greater: actual weight or volumetric weight.

Common Volumetric Items Include:

  • Recliner sofas
  • Long metal racks
  • Large furniture
  • Storage bins

Understanding this helps avoid surprise costs during shipping.

4. Be Aware of Customs Risks

International package shipping always comes with the possibility of customs inspection. Here’s what you need to know:

Customs Inspections May Lead To:

  • Import duties or taxes
  • Package seizure
  • Return to sender (domestic or international)
  • Delivery delays

Inspections Are Uncontrollable Events

Customs inspections are outside the control of any logistics company. If delays, taxes, or confiscation occur, the customer must bear the risk unless they’ve chosen a tax-included (DDP) shipping line.

Non-DDP Channels

For non-DDP (Delivered Duty Paid) channels, the local customs office or delivery provider may contact the recipient for tax payments or to provide supporting documents. Local rules vary by country.

Send to Warehouse

Just bought from Taobao, JD, or 1688? Send your items to our warehouse and let us handle the rest.

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GeeseNest’s Recommendation

GeeseNest always helps select the most cost-effective and compliant shipping channel for your package. If there’s a potential for taxes, they’ll notify you in advance and suggest using a tax-included line.

For example: With Australia Direct Line, shipments valued under AUD 1,000 qualify for duty-free shipping. If your package is below this threshold, regular shipping may be more affordable than the tax-included line.

Final Thoughts

Shipping internationally from China doesn’t have to be complicated. By following the correct steps, understanding how your package is charged, and being aware of customs protocols, you can ensure a smooth global delivery experience.

GeeseNest offers flexible logistics solutions and responsive customer support, making it an excellent choice for your international package shipping needs.