You’ve placed an order, eagerly checked your tracking, and suddenly—silence. No updates for days. If you’ve found yourself wondering, “why did my FedEx package stop moving?”, you’re not alone.
FedEx is one of the largest shipping companies in the world, but like all carriers, its tracking system isn’t perfect. Packages can appear stuck in transit for multiple reasons, ranging from minor delays to logistical challenges. The good news is that most of these issues are temporary, and with the right steps, you can get answers and peace of mind.
This article provides a practical, step-by-step guide on what to do if your FedEx tracking is not working or your package hasn’t moved for days.
Step 1: Verify Tracking Details
Before panicking, double-check the basics:
- Ensure you entered the correct tracking number.
- Refresh the FedEx website or try the FedEx mobile app.
- Confirm the shipment has actually been scanned into the FedEx system. Sometimes, labels are created but packages aren’t yet picked up.
Step 2: Determine How Long the Package Has Been Stalled
Why Has My FedEx Package Not Moved in 2 Days?
Two days of no updates is usually normal, especially if the package is between hubs or in international transit. It often just means the next scan hasn’t been processed yet.
Why Has My FedEx Package Not Moved in 5 Days?
Five days without movement may signal a delay due to weather, customs clearance, or backlog at a hub. This is the right time to reach out to FedEx Customer Service.
Step 3: Check FedEx Service Alerts
Visit the official FedEx Service Alerts page to see if widespread issues are affecting your shipment. Common causes include:
- Severe weather grounding flights.
- Holiday backlogs leading to delays.
- Customs clearance holding up international packages.
If there’s a system-wide issue, your package will likely move again once normal operations resume.
Step 4: Contact FedEx Directly
If waiting doesn’t bring updates, it’s time to reach out:
- Phone Support: Call FedEx Customer Service with your tracking number. Agents may have internal updates not yet visible online.
- Live Chat: Available on the FedEx website for quicker responses.
- Email Support: Send a request with tracking info to get written confirmation of your package’s status.
Step 5: Try Third-Party Tracking Tools
Sometimes when FedEx tracking is not working, third-party platforms like Parcel Monitor, 17Track, or AfterShip can still show progress. These tools collect tracking data across multiple carriers, which can reveal updates missed by the FedEx site.
Step 6: Be Patient but Proactive
While waiting is hard, many stalled packages eventually start moving again. To stay proactive:
- Set up delivery alerts through the FedEx app.
- Follow FedEx’s official social media accounts for real-time updates.
- Keep in touch with the sender or retailer, who can also initiate a trace request.
Step 7: Explore Alternative Shipping Solutions
Sometimes, repeated FedEx delays can disrupt business or personal needs. In these cases, considering a backup logistics provider may save time and reduce stress.
GoNest Logistics: A Reliable Alternative
GoNest Logistics ships to multiple countries worldwide, offering superior service and competitive pricing. If shipping reliability is critical, GoNest can provide more stable options.
GoNest UK Shipping Prices and Options
- By air: £8.70 per shipment + £3.56 per additional 0.5 kg
- By sea: £43.98 (up to 15 kg) + £3.26 per additional kg
Check the GoNest website for detailed country-specific rates.
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FAQs About FedEx Packages That Stop Moving
Is it normal for FedEx to not update tracking?
Yes, it’s normal for updates to pause for 24–48 hours, especially while packages are in transit between hubs.
Why did my FedEx package stop moving?
Common reasons include weather, customs clearance, hub congestion, or technical issues at scanning facilities.
What if my package doesn’t move for more than a week?
Contact FedEx directly and request an investigation. In rare cases, packages may be misplaced and require tracing.
