If you’ve ever tracked a shipment and noticed the update “FedEx package stuck Italy Lonate”, you know how stressful it can be. Lonate Pozzolo, near Milan, is a major FedEx international hub where many shipments pause for customs clearance. While most packages move smoothly, some get delayed for days or even weeks.
The good news? You can prevent most of these delays by preparing your shipment correctly before sending it. In this guide, we’ll cover why packages get stuck, which documents to prepare, and how to avoid frustrating customs issues.
Why Packages Get Stuck at the Lonate Pozzolo FedEx Hub
What does “LONATE POZZOLO IT FedEx” mean in tracking?
This status means your shipment has entered the FedEx hub in Lonate Pozzolo, where customs inspections take place. It’s a standard stop for international shipments going to or through Italy.
Common reasons for customs delays in Italy
- Missing or incomplete invoices
- Declared value not matching payment proof
- Restricted or prohibited items
- Unpaid duties or VAT
- Incorrect recipient tax ID or contact information
Preparing Before You Ship to Avoid Lonate Delays
The best way to ensure your package doesn’t get stuck is proper preparation before shipping.
Ensure accurate shipping details
Double-check recipient name, address, and phone number. Even small typos can cause big delays.
Providing complete commercial invoices
Always include a detailed invoice that lists item description, HS codes, value, and origin.
Declaring item value correctly
Don’t undervalue items to save on duties. Customs often requests proof of payment, and discrepancies lead to holds.
Including recipient’s tax code (Codice Fiscale)
For shipments to individuals in Italy, providing the recipient’s Codice Fiscale is mandatory for customs release.
Essential Documents Needed for Smooth Customs Clearance
Commercial invoice and packing list
These outline the goods being shipped, their value, and how they are packaged.
Proof of payment and product description
Screenshots of PayPal, bank transfers, or invoices prove authenticity.
Certificates and licenses for restricted goods
For electronics, medical, or food items, special import permits may be required.
Best Practices for International Shipping with FedEx
Choose the right Incoterms (DDU vs DDP)
With DDP (Delivered Duty Paid), the sender pays customs duties upfront, reducing delays for the receiver.
Label packages clearly and accurately
Include sender and receiver details on both the box and the documents.
Avoiding prohibited or restricted items
Check FedEx’s restricted items list before sending. Common issues include batteries, liquids, and certain foods.
How Long Do Packages Stay Stuck in Lonate?
FedEx package stuck Italy Lonate – how long does it take?
Most packages clear in 2–5 days, but customs can hold shipments up to 2 weeks or more if documents or payments are missing.
What to do if a package is stuck in customs for 2 weeks?
- Contact FedEx customer support with your tracking number
- Provide missing documents or receipts
- Pay duties immediately if requested
- Escalate to FedEx Customer Relations if delays persist
Identifying if a Package Is Seized by Customs
Signs your package is under inspection
If tracking hasn’t updated for 10–14 days and FedEx hasn’t contacted you, customs may be investigating the contents.
How to tell if a package is seized by customs
FedEx or Italian customs will send an official notice if a package is confiscated. Unlike normal delays, seized goods won’t move until resolved.
How often do packages get seized by customs?
Seizures are relatively rare and usually involve prohibited, counterfeit, or under-declared items.
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Alternative Freight Options for Italy Shipments
For frequent or bulk shipments, alternatives like GoNest freight can be more efficient:
| Shipping Method | Price | Weight/Details | Delivery Time |
|---|---|---|---|
| Air Freight | €18.81/kg | + €4.78 per additional 0.5kg | Fastest option |
| Sea Freight | $54.57/21kg | Best for bulk shipments | 30–35 days |
| Truck Freight | €57.02/12kg | Flexible land option | 25–35 days |
FAQs on FedEx Lonate Delays
Why do FedEx packages often stop in Lonate Pozzolo?
It’s the central FedEx hub for customs inspections in northern Italy.
Can I speed up clearance myself?
Yes, by sending documents directly to FedEx Italy and paying duties promptly.
Do personal shipments require the same documents?
Yes—customs requires invoices and recipient tax codes even for gifts.
Who pays the customs duties—sender or receiver?
Unless booked under DDP, the receiver is responsible for duties and VAT.
